Frequently Asked Questions

You can find more info about the product in the description when you select a product.

Ofcourse you can do this by yourself or you can go to your own bikeshop. You can also contact an offical American Eagle dealer close to your home adres. To find an American Eagle dealer click on the button ‘Find a dealer’ at the top of this page in the orange  coloured menu.

You can pay with Ideal, Visa, Mastercard, Diners.

When you go to ‘Find a dealer’ in the orange coloured menu at the top of this page, you can search for the nearest American Eagle dealer. These bike shops will have the American Eagle framesets, possibly assembled, in display. The possibilty to make a test ride is dependent on each dealer’s  standards.

When you send us a message with a warranty-claim you do not make any costs. After you have had contact with American Eagle MTB about your warranty-claim, American Eagle MTB can decide to repair or replace the frameset and you are allowed to send the frameset back to them. The costs for shipping the frame set concerned back to American Eagle MTB will be covered by them.

Please contact us, American Eagle MTB BV, through the contact-form on this website. You can find this form when you go to ‘Contact’ in the menu at the top of this page. You can also reach us by sending an email or give us a call. This information you can find at the bottom of the homepage.

On the American Eagle  framesets we provide a 3 years warranty & 30 days right to return. The warranty & 30 days right to return is valid from the date of purchase. It is obligated to register the frameset with American Eagle  (see orange coloured menu at top of this page). Warranty is only valid for the owner of the frameset that first purchased it. Should the frameset or any part be determined by American Eagle to be covered by this warranty, it will be repaired or replaced, at American Eagle’s sole option. Warranty does not apply to the paint/finish of the American Eagle framesets. Warranty  & 30 days right to return is not transferable and does not apply to damage to the frameset due to improper use, use as a rental bike, caused  by a crash, due to accident, corrosion, improper maintenance or service, normal wear and tear, improper assembly or installation, improper alteration or installation of non-compatible parts or after re-paint of the frameset by the owner or third party.