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Frequently Asked Questions

American Eagle Atlanta 2.0

General

Where can I find more info about the product ?

You can find more info about the product in the description when you select a product.

Where is it possible to build up my American Eagle frameset ?

Ofcourse you can do this by yourself or you can go to your own bikeshop. You can also contact an offical American Eagle dealer close to your home adres. To find an American Eagle dealer click on the button ‘Find a dealer’ at the top of this page in the orange  coloured menu.

Which options do I have for payment ?

You can pay with Ideal, Visa, Mastercard, Diners.

Is it possible to see the American Eagle framesets and to test ride ?

When you go to ‘Find a dealer’ in the orange coloured menu at the top of this page, you can search for the nearest American Eagle dealer. These bike shops will have the American Eagle framesets, possibly assembled, in display. The possibilty to make a test ride is dependent on each dealer’s  standards.

Waranty

Do I make costs when I apply for a warranty ?

When you send us a message with a warranty-claim you do not make any costs. After you have had contact with American Eagle MTB about your warranty-claim, American Eagle MTB can decide to repair or replace the frameset and you are allowed to send the frameset back to them. The costs for shipping the frame set concerned back to American Eagle MTB will be covered by them.

If I want to report a case of warranty who do I need to contact ?

Please contact us, American Eagle MTB BV, through the contact-form on this website. You can find this form when you go to ‘Contact’ in the menu at the top of this page. You can also reach us by sending an email or give us a call. This information you can find at the bottom of the homepage.

Which warranty terms apply to an American Eagle frameset ?

On the American Eagle  framesets we provide a 3 years warranty & 30 days right to return. The warranty & 30 days right to return is valid from the date of purchase. It is obligated to register the frameset with American Eagle  (see orange coloured menu at top of this page). Warranty is only valid for the owner of the frameset that first purchased it. Should the frameset or any part be determined by American Eagle to be covered by this warranty, it will be repaired or replaced, at American Eagle’s sole option. Warranty does not apply to the paint/finish of the American Eagle framesets. Warranty  & 30 days right to return is not transferable and does not apply to damage to the frameset due to improper use, use as a rental bike, caused  by a crash, due to accident, corrosion, improper maintenance or service, normal wear and tear, improper assembly or installation, improper alteration or installation of non-compatible parts or after re-paint of the frameset by the owner or third party.

Shipping

How many days does it take to deliver my order ?

We will do our best to deliver your order as soon as possible to your home. All orders placed on working days before 17.00 (european time) , will be send the next working day. Normally you will have your order delivered at your home after 2 days. For delivery outside the Netherlands it will be different. It will take 3-8 working days to deliver, dependable to the country of delivery.

How do I know if my order is send and how can I follow my order ?

When American Eagle has shipped your order you will get a confirmation by email. With the trackingnumber in this email you can follow your order.

How much do I pay for shipping when I order American Eagle merchandise ?

The standard shipping costs for merchandise are €6,95 for shipments within the Netherlands and €9,95 for shipments outside the Netherlands. We ship merchandise worldwide. The costs for shipment will be available when you choose the country of delivery. We offer free shipping on orders above €75,00 for the Netherlands and Belgium.

Do I pay shipping costs when I order an American Eagle frameset ?

American Eagle does not charge any shipping costs when you buy an  American Eagle frameset.

Does American Eagle ship outside the Netherlands ?

The framesets will be shipped worldwide, except for the US. The merchandise will be shipped worldwide.